Refund Policy: Refunds would be processed to the credit card/bank account/wallet account used for shopping, within a maximum time span of 7 working days from the date of receipt of returned product by Uathayam. However, if any product is delivered that is not the same as per your original order or is delivered in a damaged condition; the same will be replaced by us at no extra cost. For the process of replacement of such product/s please see the section above how to return your product.
Note: If the Order is processed COD then the shipping charges won't be Refunded and 10% will be deducted from the order Value.
Return Policy: If the product is found to be defective or damaged, you can simply return the item within 15 days of receipt to get a replacement of the same or exchange it for a different product. You may return most new, unopened items sold by Uathayam other than the ones mentioned below. All merchandise returned must be in Re-saleable Condition with original packaging and must include all accessories / freebie supplied.
Conditions for return: Products should be returned in their original packaging along with the original price tags and labels. Products/Items must NOT BE used. We regret that we will not be liable for refund for any item returned that are received by us damaged or lost in transit. It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.
Conditions for non-return:
- Specific categories like inner wear, lingerie, socks and clothing freebies.
- Custom made product
- Any consumable product which has been used or installed.
Items on special or seasonal promotions and stock clearance:
The selling prices of these items have been drastically reduced. In order to enable us to provide you with such savings, we do not accept returns of the items sold under promotion or stock clearance. The product description page will clearly state that you will not be able to return such item; unless it arrives in a damaged condition or is defective.
How to return your product?
For return of the product please get in touch with our Customer Service Team at firstname.lastname@example.org, we will guide you on the process for the same. The return process of the product can be restricted depending on the nature and category of the product.